This training supports the role(s) of: Care Officer, Share Officer, Public Information Officer
This crisis communications course first explores how crisis communication is different than normal communication. A wide variety of crisis communication techniques are discussed and practiced. The importance of Body language and the use of touch are discussed as well as how differences in one’s cultural background affect crisis communication. The course also examines practical applications for using crisis communications, especially in making compassionate death notifications. It also examines the special issues that are presented in working with families whose loved ones have committed suicide.
This is an interactive course that utilizes lecture, small group work, role play scenarios, video and audio to present the material. As a supplement what is called the SAFER-R model for crisis intervention will be discussed.